Winkelwagen
FURNITURE SERVICE TEAM
The Furniture Service Team Netherlands effectively serves its clients through a single point of contact and with efficient deliveries, proper service and the shortest possible lead times.
DEDICATED TEAMS FOR INSTALLATIONS, MAINTENANCE AND MANAGEMENT
Gispen is always searching for ways to make its products and services more sustainable. Establishing the Furniture Service Team not only benefits our clients, it also increases overall efficiency and reduces transportation.
The transport and service activities of Gispen have been merged with those of the Royal Ahrend group. As a single Furniture Service Team, we plan the most efficient combined routes for both brands. This is how we optimise our services: providing a single point of contact, efficient deliveries, proper service and the shortest lead times. This service package also results in fewer empty lorries and less time spent on the road due to detours, resulting in a considerable reduction of CO2 emissions.
Installation and delivery by our experts.
DELIVERY AND INSTALLATION
The Furniture Service Team has expert knowledge and vast experience in dealing with products and communicating with clients. Our highly effective back office plans the deliveries and services but also provides customer support. The field team of highly experienced technicians delivers and installs on-site. Due to a sophisticated CRM system, everyone is kept informed of the products, appointments, locations, service agreements and maintenance contracts.
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The technicians know all the ins and outs, allowing them to respond to your specific needs.
SERVICE
The Furniture Service Team fully unburdens its clients. We manage the entire furnishing process for you; planning, managing and execution from assembly to installation and from instruction to setup. In addition to the delivery and furniture assembly service, the team also provides additional services such as relocation, storage, furniture and cable management.
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Our technicians perform preventative and corrective maintenance, in addition to thoroughly cleaning the furniture.
FURNITURE MAINTENANCE
Furniture maintenance that is done properly and on time ensures that your furniture is kept at its highest utility - not only when it comes to quality and functionality but also aesthetically. The Furniture Service Team Netherlands can take care of the maintenance and cleaning of all your furniture, whether it was supplied by Gispen or another supplier.
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The Furniture Service Team can manage your entire furniture inventory.
FURNITURE MANAGEMENT
The Furniture Service Team ensures that your furniture is always fully functional and maintains its appearance. Our Furniture Management system provides you with an overview of all your furniture as well as its precise locations. It also tells you whether there is any surplus furniture that can be repurposed (circularly).
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"I CURRENTLY WORK FULL TIME ON-SITE AT RADBOUDUMC. IN PREPARATION OF THE RELOCATION, WE ARE CREATING AN OVERVIEW OF ALL THE FURNITURE AND UPLOADING IT TO THE FURNITURE MANAGEMENT SYSTEM. THIS INVOLVES OVER 40,000 PIECES OF FURNITURE, WHICH WERE SUPPLIED BY GISPEN AND AHREND AS WELL AS OTHER SUPPLIERS. AS A 64-YEAR-OLD 'VETERAN', I CAN NOW PASS ON MY GISPEN-KNOWLEDGE TO MY COLLEAGUES."
Service technician
Service
Customer satisfaction is of great importance to us. We will therefore do our utmost to be of service to you. If you are not completely satisfied for whatever reason, please contact us.
For questions regarding service, please call 0345 - 47 42 00
For questions regarding delivery, please call 0345 - 47 42 01
Or fill in the service form below and we will send you a reply as soon as possible.
In order to help you as soon as possible, we would like to receive a photo of the guarantee sticker. This allows us to find out what the order number is, what kind of furniture it is and whether there is a guarantee.
If you do not have one, we will gladly receive the order number and / or a picture of the product. We also like to receive a clear description and photo of the defect.